We have two discount tiers: 5% and 10%. To stay on the 10% tier you need to have introduced at least two active customers to the network. Normally you would have to introduce one active customer to be on the 5% tier, but you automatically get the 5% tier for the first three months. The same goes for new friends your introduce – they get the 5% tier when they start. To get to 10% tier and stay there, just introduce two active customers. We’re happy to talk you through this if it’s a bit confusing…

1x intro = 5% discount tier
2x intro = 10% discount tier
The first 3 months are special: you move up one tier automatically
What if I order a 2nd service, do I get the 10% discount?

Discount tiers are per account. If you are on the 5% tier and you order 2 services under your account, both services will be billed at your 5% discount tier. You only upgrade to a better tier after you invite enough active customers.

Ok, sounds easy enough, how do I join and how do I invite friends?

For now it’s all manual, so talk to us and make sure we know your friends details.

For more information visit our Triangulate Referral Program Page

Fibre Coverage and Fibre Networks

We partner with Fibre Network Operators (FNOs) to deliver fibre internet services to homes and business. We can only offer services where there is a live fibre network that we are partnered with.

You can check which FNOs we partner with and check which fibre network covers your area on our fibre internet coverage page.

If your area is marked as under construction or in progress with one fo the Fibre Network Operators (FNOs) we work with please feel free to place an order on our website. We will then place a pre-order with the respective FNO.

In some instances more than one FNO will plan to lay fibre in an area and in most cases whichever FNO finishes laying fibre first will cause the other FNO to delay their installation. If you there is more than one FNO planned or laying fibre in your area please place an order with us for both FNOs and we will only follow through with the FNO that goes live first.

If you want fibre in a complex, office building or apartment block you need to be in a live fibre area AND the Fibre Network Operator (FNO) needs to have linked up the building.

The way this works is the FNO will require permission to install fibre from the land owners. This is known as Land Owners Consent. The FNO will have to design the system to link up all the units, have it approved, then complete the “central build”. Only once a central build is completed can a fibre line in a complex, office building or apartment be installed to a unit.

If you want to check if fibre is in your building contact us.

How long does it take to get Fibre?

Yes, but worth thinking about if your area is not planned or under construction.

If you are in a live fibre zone and if you are in a complex or shared building the complex/shared building is live then fibre installation + delivery of a WiFi router should take 1-2 weeks.

Please note there are exceptions that can cause delays:

  • There are builders holiday 15 December through 15 January so expect delays in the lead up and after
  • Orders can sometimes get delayed in the system – nudging and reminding your ISP is a good idea
  • For some homes there might be no fibre between your home and the nearest OLT (manhole fibre splitter), this can cause big delays if they need to trench to your home and is quite unusual
  • For some apartment/office units there might be no physical route for the fibre to go from the central splitter to your unit. It can take some time working with the building owner/body corporate to find a suitable fibre route
  • Your apartment/complex/office block fibre splitter is full! This will require a new splitter to be installed.

If your area is not planned or under construction consider placing an order with the Fibre Network themselves so that they can potentially prioritise your area, then when you see Fibre vans installing fibre in your area then place an order with us.

As the saying goes, “Your Fibre is only live when your Fibre is live”. Please ask your ISP for guidance and friendly reminders are welcome.

If you want to switch to Atomic – congrats and thank you! You are rad.

This process is called a “migration”.

The first thing you want to do is understand the process of cancelling your existing fibre contracts. You’ll want to find out your:

  • Contract notice period
  • When your contract ends
  • Look out for any auto-renewal clauses

Once you know when your contract ends you will then need to cancel the contract with your old ISP and ask them to log the cancellation with your Fibre Network Operator (FNO) if needed. Then you can place a “migration order” on our website.

Migrations can be placed with as little as 2 working days notice but are usually processed at the end of the month.

If you migrate during the month you will get billed a pro-rata amount for the partial month, not the full month.

When the migration is complete you will need to update the settings on your WiFi router to work with Atomic, or swap out the WiFi router that we supplied.

What About Fibre During Loadshedding?

Yes you can! Providing backup power to your Fibre Box (ONT) and your WiFi router will mean you can keep your internet on during load shedding. Read more about how to have access to the internet during loadshedding.

The Story Behind Atomic

We like the idea that everything should be an “atomic transaction” and complete in under 150ms. Goes back to our idea that everything needs an API, to be open, scalable and fast. Read our full story on our about page.

Follow us on FacebookTwitterInstagram or read some epic articles on our blog.

We like the idea that everything should be an “atomic transaction” and complete in under 150ms. Goes back to our idea that everything needs an API, to be open, scalable and fast. Read our full story on our about page.

Follow us on FacebookTwitterInstagram or read some epic articles on our blog.