🤓 How to report a problem

Follow these simple steps to report a fibre problem on Octotel, Frogfoot and Vumatel:
1️⃣ Reboot your WiFi router and Fibre box
2️⃣ Check the lights on your Fibre box:
Octotel = Green PON light?
Frogfoot = Green BROADBAND light?
Vumatel = F or Fx light on?
3️⃣ If you are having speed issues, connect a computer directly to your Fibre box with an Ethernet cable, disable any VPNs and test speeds using www.speedtest.co.za

If the problem persists:
✅ Email our support team a screenshot of your Speed Test result
✅ Include a 📸 photo of the Fibre box
✅ Include details of which fibre network you are on and your area
✅ Include a summary of the problem & any details you think could be related

For more information visit https://www.atomicaccess.co.za/support/