Always Good Ships 🚀

“We build good ships here; at a profit if we can, at a loss if we must, but always good ships.”
Collis Potter Huntington

Fibre Internet Specials

Hello beautiful nerds.

Atomic Access was founded in Cape Town in 2018 to provide epic fibre internet services.

Our values include: hard work, dedication and passion. We always aim to be humble, pro-active and friendly. Excellent design, general high standards and attention to detail are very important to us.

Why we started Atomic.

Atomic is a fibre-only ISP, started by friends for friends. Not so long ago, we were frustrated with our internet; fed up with lame excuses and BS call centres. So we thought it would be a fun challenge to build our own network. Our friends kept asking for advice about which network to use, so we invited them. Luckily some of them took the leap and joined us.

On a briefly serious note though, we built Atomic with four simple principles: 1) treat people the way we would like to be treated, 2) be transparent, 3) make sure customers can trust they are getting what they are paying for, and 4) make people smile.

Now our friends and customers get the speeds they are paying for, solid uptime, quick responses and monthly discounts when they invite their friends to join Atomic.

Friendly

We’ve done things differently. We started our network because we were tired of not getting straight answers out of our old ISPs or the speeds we were paying for. Friends talk to each other, answer emails, respond to chat messages quickly and give straight answers. No BS.

Epic Fibre

Only Uncapped Deals. Unshaped, low contention ratio, super low latency, with plenty of spare capacity, both locally and internationally. We manage our own network: AS328266. Cape Town focused. Fully dual stack IPv4 and IPv6. 100% Fibre network. Finally, internet as it should be!

Fiercely Independent

We’re not a heartless corporate with all the traits you are used to. We are a group of passionate network engineers, designers, nerds and full stack developers building an independent ISP. We only support independent Open Access networks – nobody has time to deal with evil empires.

About our team

We are a bunch of nerds, full stack network engineers, designers and developers. We’ve been building IP networks for more than 18 years now. We love and support open source – we’re mostly Debian geeks. Calm is a superpower. We are a team of calm, technical, relentlessly resourceful, relentlessly optimistic, infinite learners.

“Work ethic, taste, integrity, curiosity – the rest you can learn.” — Matt Mullenweg

About our Network

We build and manage our own network: AS328266. Our network is fully dual-stack with IPv4 and native IPv6 on all routers. We average around 140ms latency to London. We have extensive local peering links and most of our cross connects currently run at 10Gbps speeds. We have a strong focus on open standards and open networking. Our routers all provide deep buffers to eliminate micro burst.

What we're not

Atomic Access is not yet another big call-centre driven ISP. We built our own network and we care about the smallest details of how every packet gets routed. We are not just a marketing and support company. We don’t outsource. We like being in control of the full stack of services we provide. We’re small and humble and helpful. We’re not boring, we’re not lame, and we’re not greedy. We always think about what will make our customers smile.

How we are different

Atomic Access is different because it is a founder-run business. We don’t have employees – so everybody you will deal with at Atomic owns a part of the company. We’re small, we’re focused, we’re fibre-only, we’re Cape Town-only and we’re only offering services on independent open access fibre networks. Not having any legacy technology allows us to keep things very simple and lean, and lets us provide great service.

What is my current ISP doing wrong?

Well, they might be doing a combination of these:

Outsourced Network

Not building and managing their own networks - some ISPs just want to be marketing and support companies - it’s a bad idea outsourcing the networking part - no number of overweight or underwhelming super hero ads can make up for a solid technical understanding of networking.

Stuck in the Past

They might be complacent and stuck in the past, busy supporting a long list of old technologies.

Congested Links

Running oversubscribed upstream internet connections.

Unmotivated People

Operating call centres full of unmotivated staff who are really great at putting you on hold.

Legacy

Using legacy protocols like PPPoE, which can’t do gigabit fibre speeds. Using PPPoE is not optimal, it lowers the maximum size of packets and creates packet fragmentation.

Slow Wi-Fi

Sending customers cheap wi-fi routers and not matching the router to the line speed or home size.

Slow Support

Being reactive and not pro-active.

Undersea Cables

Their choice of undersea cable systems - not using the lowest latency option.

Reviews

    positive review  Personal service and no hitches with the entire installation.

    Jacqui Pember Avatar Jacqui Pember
    06/03/2019

    positive review  We joined Atomic end of 2018 because we were sick and tired of the re-occuring and increasing periods of slow speed from our previous service provider. One of the Atomic owners/founders, Nick, got us connected in one day and also mentioned, that Atomic will always make sure that they increase their line/fibre capacity with increasing subscribers, unlike other service providers, with too many subscribers sharing limited fibre which ultimately results in lower speed levels. Needless to say, we have had zero problems since then, the speed is fantastic. I wished we had moved much earlier!

    Angela Naumann Avatar Angela Naumann
    19/02/2019

    positive review  We signed up with Atomic Access about a month ago and haven't looked back.The installation was super easy and professional. Service levels are fantastic - Nick and Michael have responded quickly and thoroughly to any questions and issues. The few times we have speed checked, we are getting over the 10mbps. Really enjoying being off a much slower ADSL line and our worries about fibre and frustrating service were completely unfounded with Atomic.They are also competitively priced. We are very happy customers - Thanks guys!

    Andrea Joy Ferry Avatar Andrea Joy Ferry
    23/10/2018

Some time ago now...

We keep this around for nostalgic purposes

November 2017: Listened to Derek Sivers book “Anything You Want”. Figured it would be cool start a company. The Star Trek theme started as a bit of a nerdy joke, but we liked the idea of abundance through technology. Fibre internet is a rare environment where you get to play with things that are almost totally abundant.

December 2017: Installed first router hardware at Teraco.

January 2018: Got our AS Number AS328266 and company registration.

March 2018: First Octotel FTTH customers.

June 2018: Got our first IPv4 and IPv6 space and set up peering at NAP Africa: JHB and CPT.

August 2018: Launch announcement on MyBroadband and first Frogfoot customers live.

Join Atomic - we’re NEW, but that’s a good thing!

“The new needs friends.” — Anton Ego, Ratatouille (Watch the Youtube clip)

To all the MyBroadband cynics – thank you for reading this far. We are trying something new, and building it from scratch, while having lots of fun. Atomic has been profitable from day one, and we are proud of it. Being new is not a bad thing. Join Atomic, you’ll be pleasantly surprised!

Read more on our blog, like our Facebook page, follow us on Twitter, Instagram or LinkedIn.

Fibre-Tiger