Always Good Ships 🚀

“We build good ships here; at a profit if we can, at a loss if we must, but always good ships.”
Collis Potter Huntington

Fibre Internet Specials

Hello beautiful nerds.

Atomic Access was founded in Cape Town in 2018 to provide epic fibre internet services.

Our values include: hard work, dedication and passion. We always aim to be humble, pro-active and friendly. Excellent design, general high standards and attention to detail are very important to us.

Why we started Atomic.

Atomic is a fibre-only ISP, started by friends for friends. Not so long ago, we were frustrated with our internet; fed up with lame excuses and BS call centres. So we thought it would be a fun challenge to build our own network. Our friends kept asking for advice about which network to use, so we invited them. Luckily some of them took the leap and joined us.

On a briefly serious note though, we built Atomic with four simple principles: 1) treat people the way we would like to be treated, 2) be transparent, 3) make sure customers can trust they are getting what they are paying for, and 4) make people smile.

Now our friends and customers get the speeds they are paying for, solid uptime, quick responses and monthly discounts when they invite their friends to join Atomic.

Friendly

We’ve done things differently. We started our network because we were tired of not getting straight answers out of our old ISPs or the speeds we were paying for. Friends talk to each other, answer emails, respond to chat messages quickly and give straight answers. No BS.

Epic Fibre

Only Uncapped Deals. Unshaped, low contention ratio, super low latency, with plenty of spare capacity, both locally and internationally. We manage our own network: AS328266. Cape Town focused. Fully dual stack IPv4 and IPv6. 100% Fibre network. Finally, internet as it should be!

Fiercely Independent

We’re not a heartless corporate with all the traits you are used to. We are a group of passionate network engineers, designers, nerds and full stack developers building an independent ISP. We only support independent Open Access networks – nobody has time to deal with evil empires.

About our team

We are a bunch of nerds, full stack network engineers, designers and developers. We’ve been building IP networks for more than 18 years now. We love and support open source – we’re mostly Debian geeks. Calm is a superpower. We are a team of calm, technical, relentlessly resourceful, relentlessly optimistic, infinite learners.

“Work ethic, taste, integrity, curiosity – the rest you can learn.” — Matt Mullenweg

About our Network

We build and manage our own network: AS328266. Our network is fully dual-stack with IPv4 and native IPv6 on all routers. We average around 140ms latency to London. We have extensive local peering links and most of our cross connects currently run at 10Gbps speeds. We have a strong focus on open standards and open networking. Our routers all provide deep buffers to eliminate micro burst.

What we're not

Atomic Access is not yet another big call-centre driven ISP. We built our own network and we care about the smallest details of how every packet gets routed. We are not just a marketing and support company. We don’t outsource. We like being in control of the full stack of services we provide. We’re small and humble and helpful. We’re not boring, we’re not lame, and we’re not greedy. We always think about what will make our customers smile.

How we are different

Atomic Access is different because it is a founder-run business. We don’t have employees – so everybody you will deal with at Atomic owns a part of the company. We’re small, we’re focused, we’re fibre-only, we’re Cape Town-only and we’re only offering services on independent open access fibre networks. Not having any legacy technology allows us to keep things very simple and lean, and lets us provide great service.

What is my current ISP doing wrong?

Well, they might be doing a combination of these:

Outsourced Network

Not building and managing their own networks - some ISPs just want to be marketing and support companies - it’s a bad idea outsourcing the networking part - no number of overweight or underwhelming super hero ads can make up for a solid technical understanding of networking.

Stuck in the Past

They might be complacent and stuck in the past, busy supporting a long list of old technologies.

Congested Links

Running oversubscribed upstream internet connections.

Unmotivated People

Operating call centres full of unmotivated staff who are really great at putting you on hold.

Legacy

Using legacy protocols like PPPoE, which can’t do gigabit fibre speeds. Using PPPoE is not optimal, it lowers the maximum size of packets and creates packet fragmentation.

Slow Wi-Fi

Sending customers cheap wi-fi routers and not matching the router to the line speed or home size.

Slow Support

Being reactive and not pro-active.

Undersea Cables

Their choice of undersea cable systems - not using the lowest latency option.

Reviews

    5 star review  Excellent services and got us connected within a few hours when my old service provider took 3 days to figure out what the problem was (they cancelled our line a month too early). Speeds are excellent, looking forward to trouble free high speed internet!

    Rene Bakker Avatar Rene Bakker
    05/08/2018

    positive review  I joined Atomic Access today. I had a REAL struggle to get the cancellation completed by my previous ISP, as there were no 'humans' I could talk to; only the 'support help desk', spending hours listening to hold music and sending emails that were never replied to. It was an absolute nightmare. But Nick assisted me the whole way, liaising with Frogfoot, pulling the correct people into the conversation. The cancellation confirmation from my previous ISP finally arrived at 16:55. By 16:58 Nick already contacted me to say the Atomic Access network team was busy with the migration and a short while later, I was connected, while Nick stayed in contact the whole time until everything was stable. It's been an amazing experience thus far dealing with this company. From what I have seen so far, I would HIGHLY recommend Atom Access to anybody looking for AMAZING support. Thank you Nick and Michael, for assisting and getting my connection switched over.

    Jacqueco Peenz Avatar Jacqueco Peenz
    28/09/2018

    positive review  I am SO impressed by the sterling service I received from your company. From my first meeting with Nick on 4th of June to Octotel doing the installation on 9th of June - I am still astounded by the fact that this entire process took all of THREE BUSINESS DAYS(!!!) 😲 🥳 Thank you to Nicholas and Amanda from Atomic Access for the FANTASTIC service thus far. I will most certainly be recommending this company to anyone interested in getting fibre at either their home or office.

    Malette Snyman Avatar Malette Snyman
    14/06/2020

Some time ago now...

We keep this around for nostalgic purposes

November 2017: Listened to Derek Sivers book “Anything You Want”. Figured it would be cool start a company. The Star Trek theme started as a bit of a nerdy joke, but we liked the idea of abundance through technology. Fibre internet is a rare environment where you get to play with things that are almost totally abundant.

December 2017: Installed first router hardware at Teraco.

January 2018: Got our AS Number AS328266 and company registration.

March 2018: First Octotel FTTH customers.

June 2018: Got our first IPv4 and IPv6 space and set up peering at NAP Africa: JHB and CPT.

August 2018: Launch announcement on MyBroadband and first Frogfoot customers live.

Join Atomic - we’re NEW, but that’s a good thing!

“The new needs friends.” — Anton Ego, Ratatouille (Watch the Youtube clip)

To all the MyBroadband cynics – thank you for reading this far. We are trying something new, and building it from scratch, while having lots of fun. Atomic has been profitable from day one, and we are proud of it. Being new is not a bad thing. Join Atomic, you’ll be pleasantly surprised!

Read more on our blog, like our Facebook page, follow us on Twitter, Instagram or LinkedIn.

Fibre-Tiger