Atomic Support


First Steps

Do you suspect a WiFi or a Fibre Line problem? Please choose below.

πŸ›œ WiFi ➜ If you are seeing slow speeds on your phone or laptop it’s probably a WiFi problem. The next step is to do a speed test in the same room as the WiFi router. Also test using a 5GHz WiFi channel. Read this guide.

🚦 Fibre Line ➜ If your internet is fully offline it’s probably a Fibre Line problem. The next step is to open a support ticket and send us a photo of the fibre box lights. Read this guide.

⏱ Pings ➜ Are you a Gamer or noticing problems with Latency or Packet Loss?

πŸ€“ Advanced ➜ If the items above don’t match your problem, read the full overview guide.

Fix my WiFiFix my FibreSupport Docs

Status & Alerts

Network Status and Alerts

Check our Network Status page for all major outages or planned maintenance events.

Join our Telegram Alerts channel. Subscribe to for personalised email notifications.

You can also check the status page for your fibre network: Octotel Status, Frogfoot Status, Vumatel Status.

Telegram Alerts ChannelEmail AlertsRSS

Customer Community

Telegram Community Group

Join the Atomic customer community on Telegram. This is a good place to ask if other Atomic customers notice a problem or maybe have advice for fixing something. We also share more technical info about the network in this group. If you have technical questions ask them here.

Telegram Community Group


Open a Support Ticket

Please include a summary of the problem you are experiencing and mention your speed test results.

Open a Ticket

Quick Fibre Guides

Sometimes a few simple checks are the quickest way to get your internet back up and running optimally.

Browse our Quick Fibre Guides

Call Us

Call Us - 021 300 5046

Mon-Fri, 09:00-17:00. Please leave a message if you can’t get through with your service address and the problem you are having and we’ll call you back.

Call Us


Fibre During Loadshedding

We’ve put together the ultimate guide to keep your Fibre and WiFi on during Loadshedding. Before you buy a UPS please check this guide, or ask us if the UPS you are looking at is compatible with your devices.

Fibre During Loadshedding