Atomic Support

Get Alerts and help from us and our community. We’re here to help troubleshoot your fibre problem.

Alert and Support Channels

Stay informed of planned maintenance events or outages by joining an Alert channel or visiting our Network Status page.

90% of problems are fixed by following a few simple first steps. Click the button below to watch a video.

First steps to fix your fibre

Network Status

Network Status and Alerts

Check out Network Status page for all major outages or planned maintenance events.

PleaseΒ subscribe to status.atomicaccess.co.za for personalised email notifications, or our RSS notifications.

Telegram AlertsTwitter AlertsEmail AlertsRSS

Telegram

Telegram Support

Join the Atomic customer community on Telegram. This is a good place to ask if other Atomic customers notice a problem or maybe have advice for fixing something. We also share more technical info about the network in this group. If you have technical questions ask them here.

Join Telegram CommunityChat to us

Email

Email Support

For email support, please include your service address, the Fibre Network you are on (e.g. Octotel) and any details of the problem you are experiencing.

Email Support

Browse our Quick Fibre Guides for help

Sometimes a few simple checks are the quickest way to get your internet back up and running optimally.

Browse our Quick Fibre Guides for help

Call Us

Call Us - 021 300 5046

Mon-Fri, 0900-1700. Please leave a message if you can’t get through with your service address and the problem you are having and we’ll call you back.

Call Us