Check our Network Status page for all major outages or planned maintenance events.

Join our Telegram Alerts channel. Subscribe to status.atomicaccess.co.za for email notifications.

You can also check the status page for your fibre network: Octotel Status, Frogfoot Status, Vumatel Status.

Do you suspect a WiFi or a Fibre Line problem? Please choose below.

🛜 WiFi ➜ If you are seeing slow speeds on your phone or laptop it’s probably a WiFi problem. The next step is to do a speed test in the same room as the WiFi router. Also test using a 5GHz WiFi channel. Read this guide.

🚦 Fibre Line ➜ If your internet is fully offline it’s probably a Fibre Line problem. The next step is to open a support ticket and send us a photo of the fibre box lights. Read this guide.

⏱ Pings ➜ Are you a Gamer or noticing problems with Latency or Packet Loss?

🤓 Advanced ➜ If the items above don’t match your problem, read the full overview guide.

Please include a summary of the problem you are experiencing and mention your speed test results.

Join the Atomic customer community on Telegram. This is a good place to ask if other Atomic customers notice a problem or maybe have advice for fixing something. We also share more technical info about the network in this group. If you have technical questions ask them here.