Atomic Support
First steps to fix your Fibre
We find that Wi-Fi problems are more common than Fibre line problems.
Network Status
Network Status and Alerts
Check out Network Status page for all major outages or planned maintenance events.
Please subscribe to status.atomicaccess.co.za for personalised email notifications, or our RSS notifications.
You can also check your FNO status page: Octotel Status, Frogfoot Status, Vumatel Status
Telegram
Telegram Support
Join the Atomic customer community on Telegram. This is a good place to ask if other Atomic customers notice a problem or maybe have advice for fixing something. We also share more technical info about the network in this group. If you have technical questions ask them here.
Email Support
For email support, please include your service address, the Fibre Network you are on (e.g. Octotel) and any details of the problem you are experiencing.
Browse our Quick Fibre Guides for help
Sometimes a few simple checks are the quickest way to get your internet back up and running optimally.
Call Us
Call Us - 021 300 5046
Mon-Fri, 0900-1700. Please leave a message if you can’t get through with your service address and the problem you are having and we’ll call you back.
Loadshedding
Fibre During Loadshedding
We’ve put together the ultimate guide to keep your Fibre and WiFi on during Loadshedding. Before you buy a UPS please check this guide, or ask us if the UPS you are looking at is compatible with your devices.