Atomic Support


First steps to fix your Fibre

We find that Wi-Fi problems are more common than Fibre line problems.

Fix my Wi-FiFix my FibreFibre During Loadshedding

Network Status

Network Status and Alerts

Check out Network Status page for all major outages or planned maintenance events.

PleaseΒ subscribe to for personalised email notifications, or our RSS notifications.

Telegram AlertsEmail AlertsRSS

You can also check your FNO status page: Octotel Status, Frogfoot Status, Vumatel Status


Telegram Support

Join the Atomic customer community on Telegram. This is a good place to ask if other Atomic customers notice a problem or maybe have advice for fixing something. We also share more technical info about the network in this group. If you have technical questions ask them here.

Join Telegram CommunityChat to us


Email Support

For email support, please include your service address, the Fibre Network you are on (e.g. Octotel) and any details of the problem you are experiencing.

Email Support

Browse our Quick Fibre Guides for help

Sometimes a few simple checks are the quickest way to get your internet back up and running optimally.

Browse our Quick Fibre Guides for help

Call Us

Call Us - 021 300 5046

Mon-Fri, 0900-1700. Please leave a message if you can’t get through with your service address and the problem you are having and we’ll call you back.

Call Us


Fibre During Loadshedding

We’ve put together the ultimate guide to keep your Fibre and WiFi on during Loadshedding. Before you buy a UPS please check this guide, or ask us if the UPS you are looking at is compatible with your devices.

Fibre During Loadshedding