Get in touch


Our contact details

DepartmentHow To Contact Us
πŸ€“ Support

🚨 Please restart devices and check cables first - Do this first.
⚠️ View our Network Status page
FNO status pages: Octotel Status, Frogfoot Status, Vumatel Status
Monday-Sunday
Email 0700-2300: [email protected]
Phone 0900-1700: 021 300 5046

↕️ Upgrades/Downgrades/Moving House/CancellationsYou will need your Service ID (look at your last invoice from us) and please use this form: http://www.atomicaccess.co.za/docs/change-request/
πŸ™‹β€β™‚οΈ Sales & General EnquiriesMonday-Friday
Email 0900-1700: [email protected]
Phone 0900-1700: 021 300 5046
Chat 0900-1700: WhatApp / FacebookΒ / Telegram / Twitter DM
We aim to reply same business day or next business day.
πŸ‘·β€β™€οΈ Orders and ActivationsMonday-Friday
Email 0900-1700: [email protected]
Phone 0900-1700: 021 300 5046
Chat 0900-1700: WhatApp / FacebookΒ / Telegram / Twitter DM
FNOs only operate Mon-Fri 0900-1700. We can try outside of those hours, no guarantees.
🧾 AccountsMonday-Friday
Email 0900-1700: [email protected]
Feel free to email accounts or reply to the email with your last invoice.
Accounts aim to reply same business day or next business day.
πŸ“¬ AddressWe frequently work remotely, have weird hours and have to go to meetings outside the office from time to time. If you would like a meeting please email us.

Address: 2 Gordon Street, Gardens, Cape Town
🚨 Please note, if you DM a staff member, the above timelines do not apply. Please try use the official channels above.
How To Contact Us
πŸ€“ Support
🚨 Please restart devices and check cables first - Do this first.
⚠️ View our Network Status page
Monday-Sunday
Email 0700-2300: [email protected]
Phone 0900-1700: 021 300 5046
↕️ Upgrades/Downgrades/Moving House/Cancellations
You will need your Service ID (look at your last invoice from us) and please use this form: http://www.atomicaccess.co.za/docs/change-request/
πŸ‘‹ General Enquiries
Monday-Friday
Email 0900-1700: [email protected]
Phone 0900-1700: 021 300 5046
Chat 0900-1700: WhatApp / FacebookΒ / Telegram / Twitter DM
We aim to reply same business day or next business day.
🧾 Accounts
Monday-Friday
Email 0900-1700: [email protected]
Phone 0900-1700: 021 300 5046
Chat 0900-1700: WhatApp / FacebookΒ / Telegram / Twitter DM
FNOs only operate Mon-Fri 0900-1700. We can try outside of those hours, no guarantees.
πŸ‘·β€β™€οΈ Orders and Activations
Monday-Friday
Email 0900-1700: [email protected]
Feel free to email accounts or reply to the email with your last invoice.
Accounts aim to reply same business day or next business day.
πŸ“¬ Address
We frequently work remotely, have weird hours and have to go to meetings outside the office from time to time. If you would like a meeting please email us.
Address: 2 Gordon Street, Gardens, Cape Town
🚨 Please note, if you DM a staff member, the above timelines do not apply. Please try use the official channels above.

Some useful info from our Docs

DepartmentHow To Contact Us
πŸ‘·β€β™‚οΈ Fibre Installations4 working days to 3 weeks if feasible.
View our help docs for more about Fibre Installations
πŸ” Migrations/ReconnectionView our help docs on How to switch ISP, Migrations and Reconnections
Octotel migrations doc / Octotel reconnection doc
Frogfoot migrations doc / Frogfoot reconnection doc
Vumatel migrations doc / Vumatel reconnection doc
Openserve migration doc / Openserve reconnection doc
🌟 Activations

We provision services immediately from when the FNO (Fibre Network Operator) activate the line.

Below are some general guidelines for how long it takes FNOs to provision services.
Octotel: same business day, or next if late in the day, up to 5 business days.
Frogfoot: same business day, or next if late in the day, unless there is an administrative block.
Vumatel: As little as 20 minutes, but can be delayed 1-2 business days in most cases if there is a failed provisioning.

🚚 WiFi router deliveryNormally we need 2-4 business days, but can be as quick as the next business day before the courier cutoff. We can also offer Uber Connect for same-day delivery or after-hours close to Cape Town CBD.
πŸ“§ Staff Email InboxesUnless outlined differently above, staff inboxes are monitored Monday-Friday, 0900-1700. Please use the support channels if you need support to ensure your request is dealt with quickly.
πŸ—Ί Fibre CoveragePlease visit our Fibre Coverage page and allow location services for the map to locate your location.

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