Get in touch
Our contact details
Department | How To Contact Us | |
---|---|---|
🤓 Support | 🚨 Please restart devices and check cables first - Do this first. | |
↕️ Upgrades/Downgrades/Moving House/Cancellations | You will need your Service ID (look at your last invoice from us) and please use this form: http://www.atomicaccess.co.za/docs/change-request/ | |
🙋♂️ Sales & General Enquiries | Monday-Friday Email 0900-1700: hello@atomicaccess.co.za Phone 0900-1700: 021 300 5046 Chat 0900-1700: WhatsApp / Telegram We aim to reply same business day or next business day. | |
👷♀️ Orders and Activations | Monday-Friday Email 0900-1700: sales@atomicaccess.co.za Phone 0900-1700: 021 300 5046 Chat 0900-1700: WhatsApp / Telegram FNOs only operate Mon-Fri 0900-1700, but we can try to help outside of those hours. | |
🧾 Accounts | Monday-Friday Email 0900-1700: accounts@atomicaccess.co.za Feel free to email accounts or reply to the email with your last invoice. Accounts aim to reply same business day or next business day. | |
📬 Address | We frequently work remotely, have weird hours and have to go to meetings outside the office from time to time. If you would like a meeting please email us. Address: 2 Gordon Street, Gardens, Cape Town | |
Telegram Group | We have a very active customer community on Telegram. This is a good place to ask if other Atomic customers notice a problem or maybe you have advice for fixing something. We also share more technical info about the network in this group. Join our Telegram community. The Atomic team will also help when we see questions in this group. If you don't get a fast response, please use the more formal support channels. | |
🚨 Please note, if you DM a staff member, the above timelines do not apply. Please try use the official channels above. |
How To Contact Us |
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🤓 Support |
🚨 Please restart devices and check cables first - Do this first. ⚠️ View our Network Status page Monday-Sunday Email 0700-2300: support@atomicaccess.co.za (always mention your Fibre Network) Phone 0900-1700: 021 300 5046 |
↕️ Upgrades/Downgrades/Moving House/Cancellations |
You will need your Service ID (look at your last invoice from us) and please use this form: http://www.atomicaccess.co.za/docs/change-request/ |
👋 General Enquiries |
Monday-Friday Email 0900-1700: hello@atomicaccess.co.za Phone 0900-1700: 021 300 5046 Chat 0900-1700: WhatsApp / Facebook / Telegram / Twitter DM We aim to reply same business day or next business day. |
👷♀️ Orders and Activations |
Monday-Friday Email 0900-1700: sales@atomicaccess.co.za Phone 0900-1700: 021 300 5046 Chat 0900-1700: WhatsApp / Telegram FNOs only operate Mon-Fri 0900-1700, but we can try to help outside of those hours. |
🧾 Accounts |
Monday-Friday Email 0900-1700: accounts@atomicaccess.co.za Feel free to email accounts or reply to the email with your last invoice. Accounts aim to reply same business day or next business day. |
📬 Address |
We frequently work remotely, have weird hours and have to go to meetings outside the office from time to time. If you would like a meeting please email us. Address: 2 Gordon Street, Gardens, Cape Town |
🚨 Please note, if you DM a staff member, the above timelines do not apply. Please try use the official channels above. |
Some useful info from our Docs
Department | How To Contact Us |
---|---|
👷♂️ Fibre Installations | 4 working days to 3 weeks if feasible. View our help docs for more about Fibre Installations |
🔁 Migrations/Reconnection | View our help docs on How to switch ISP, Migrations and Reconnections Octotel migrations doc / Octotel reconnection doc Frogfoot migrations doc / Frogfoot reconnection doc Vumatel migrations doc / Vumatel reconnection doc Openserve migration doc / Openserve reconnection doc |
🌟 Activations | We provision services immediately from when the FNO (Fibre Network Operator) activate the line. Below are some general guidelines for how long it takes FNOs to provision services. Octotel: same business day, or next if late in the day, up to 5 business days. Frogfoot: same business day, or next if late in the day, unless there is an administrative block. Vumatel: As little as 20 minutes, but can be delayed 1-2 business days in most cases if there is a failed provisioning. Openserve: If the Openserve line is active you can start using our PPPoE credentials right away, but we won't be able to provide support until the line is under Atomic's account. |
🚚 WiFi router delivery | Normally we need 2-4 business days, but can be as quick as the next business day before the courier cutoff. We can also offer Uber Connect for same-day delivery or after-hours close to Cape Town CBD, and we pass on the cost of the Uber. |
📧 Staff Email Inboxes | Unless outlined differently above, staff inboxes are monitored Monday-Friday, 0900-1700. Please use the support channels if you need support to ensure your request is dealt with quickly. |
🗺 Fibre Coverage | Please visit our Fibre Coverage page and allow location services for the map to locate your location. |