🧐 What do the lights on your Fibre Box Mean?

If you’ve ever wondered what the lights on your Fibre Box mean, what is normal, and what indicates a fault, we’ve outlined all the Fibre Boxes we work with below. This includes what the lights should be in normal operation, when there is a fault, and what to do.

Look for your Fibre Box

Find your fibre box by looking at the Fibre Network Logo, or the Fibre Box you have installed. Below are quick links to the relevant Fibre Network Operator and Fibre Box.

Octotel ONT Lights Explained – DASAN ONTs
Frogfoot Fibre ONT
πŸ™ Octotel Indicator Meaning Action Steps
LAN 🟒 Green Blinking: 1000Mbps No action required
🟠 Orange Blinking: 100Mbps No action required
Off Off: No data connection Check network cable between ONT and WiFi router is clicked in and the WiFi router is powered on
Internet 🟒 Green: Service is up No action required
Off Off: No connection Restart ONT, if it stays off, contact support to create a support ticket
ALM Off Off: Normal No action required
πŸ”΄ Red: Fibre Fault Restart ONT, if it stays red, contact support to create a support ticket
PON 🟒 Green: Normal No action required
πŸ”΄ Red: Fibre Fault Restart ONT, if it stays red, contact support to create a support ticket
PWR 🟒 Green: ONT has power No action required
Off Off: No power Check your ONT is plugged in and getting mains/UPS power
Frogfoot ONT Lights Explained – Calix ONTs
Frogfoot Fibre ONT
🐸 Frogfoot Indicator Meaning Action Steps
POWER 🟒 Green: ONT has power No action required
Off Off: No power Check your ONT is plugged in and getting mains/UPS power
BROADBAND 🟒 Green: Normal No action required
Flashing
πŸŸ’πŸ”΄
Flashing Green/Red: Not able to establish a stable connection Re-seat the thin green fibre plug to the ONT to ensure it’s connected securely. If problems persist contact support.
Off Off: Fibre Fault Restart ONT, and check thin fibre cable is not kinked. If it stays off contact support.
SERVICE 🟒 Green: ISP Service is up No action required
Off Off: No connection Restart ONT, if it stays off, contact support to create a support ticket
ETHERNET 🟒 Green Blinking: Data flowing No action required
Off Off: No data connection Check network cable between ONT and WiFi router is clicked in and the WiFi router is powered on.
Vumatel CPE Explained – VX Fibre CPE
Please only use LAN 1 to connect your WiFi router
VX Fibre CPE Vumatel
🐰 Vumatel
VX Fibre
Indicator Meaning Action Steps
Power 🟒 Green: CPE has power No action required
Off Off: No power Check your CPE is plugged in and getting mains/UPS power
F 🟒 Green: Normal No action required
Off Off: Fibre Fault Restart CPE, and check thin fibre cable is not kinked. If it stays off contact support.
1 🟒 Green Blinking: Data flowing No action required
Off Off: No data connection Check cable between CPE and WiFi router is clicked in and the WiFi router is powered on
Vumatel CPE Explained – Raycore CPE
Please only use LAN 1 to connect your WiFi router
Raycore CPE Vumatel
🐰 Vumatel
Raycore CPE
Indicator Meaning Action Steps
Power πŸ”΅ Blue: CPE has power No action required
Off Off: No power Check your CPE is plugged in and getting mains/UPS power
FX 🟠 Orange: Normal No action required
Off Off: Fibre Fault Restart CPE, and check thin fibre cable is not kinked. If it stays off contact support.
LAN 1 🟒 Green: Normal data flowing No action required
Off Off: No data connection Check cable between CPE and WiFi router is clicked in and the WiFi router is powered on
Vumatel (SADV) ONTs Explained – Calix ONTs
Please only use LAN 1 to connect your WiFi router
Calix 812 range ONT Vumatel/SADV
🐰 Vuma/SADV Indicator Meaning Action Steps
POWER 🟒 Green: ONT has power No action required
Off Off: No power Check your ONT is plugged in and getting mains/UPS power
BROADBAND 🟒 Green: Normal No action required
Off Off: Fibre Fault Restart ONT, and check thin fibre cable is not kinked. If it stays off contact support.
SERVICE 🟒 Green: ISP Service is up No action required
Off Off: No connection Restart ONT, if it stays off, contact support to create a support ticket
ETHERNET 🟒 Green Blinking: Data flowing No action required
Off Off: No data connection Check network cable between ONT and WiFi router is clicked in and the WiFi router is powered on.

Add comment