Order Epic Openserve Fibre Internet 🚀

Before you start you should know a few things.We are only able to fulfil orders for Cape Town and surrounds currently.We only supply high-quality WiFi routers, which we are not able to supply for free.Contact us if you have questions.

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Date*

YYYY slash MM slash DD

Service ID

Service ID FTTB

Your Contact Details For Service Agreement

Name*

First Name Surname

Email*

Who were you referred by?

Phone*

Fibre networks only accept South African cellphone numbers.

Secondary Phone

Used if your primary cellphone is unreachable.

Identification Type*

Passport issuing country*

Country

ZA ID Number or Foreign Passport Number*

Required for RICA purposes. We reserve the right to perform a credit check before processing your order.

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Network Information

Type of fibre required*

Home Fibre

Business Fibre

Please select your use case for appropriate bandwidth, support and Fibre SLA.

Existing Line?*

Do you have an existing fibre line inside your property? If you already have a fibre line from Octotel, Frogfoot, Vumatel or Openserve - you can order a Migration or Reconnect on the same fibre network. A Migration is when you're moving from another ISP to Atomic on the same fibre network. A Reconnect is for when you're moving into a new home which has had a fibre service before. If you are unsure, send us a photo of your fibre box and we can help you figure things out.

You require a new installation

You require a Octotel Migration if you have a live service with an ISP or a Octotel Reconnect if the line is inactive.

You require a Frogfoot Migration if you have a live service with an ISP or a Frogfoot Reconnect if the line is inactive.

You require a Vumatel Migration if you have a live service with an ISP or a Vumatel Reconnect if the line is inactive.

You require an Openserve Migration if you have a live service with an ISP or a Openserve Reconnect if the line is inactive.

You probably require a new installation. Please contact us if you are unsure.

You probably require a customer change.

Okay, we will let you know how to proceed once we have reviewed your order.

Network, Speed and Setup*

Please note: Vuma only allows business links over FTTH in micro business or spaza shops.

Vumatel failed activations notice: Please note at this time most Vumatel service activations are failing. In the event of a failed activation, Vumatel’s dev team are required to intervene. Vumatel's standard SLA for resolving these is 2-3 business days, but we are seeing them take up to 5 business days. Kindly be advised that we will follow up with Vumatel once per business day, but we can only escalate failed activations after 72 hours on business days.

Please note: Frogfoot only allows business links over FTTH in limited areas and business parks.

Openserve Line Information for Migration

Please input the Openserve B-number or Fibre Box serial number. If you do not have this please let us know.

Openserve Line Information for Reconnection

Please input the Openserve B-number or Fibre Box serial number. If you do not have this please let us know.

Please note: This package is only available to new Octotel customers getting a new installation or reconnection. Not available for migrations.

When Do You Want Your Atomic Service To Start*

DD slash MM slash YYYY

We will do our best to get the Fibre Network Operator to activate your service on your desired start date. You will be billed from the day after your service is activated. Choose today's date for "ASAP".

Billing Start Date*

I understand I will be billed for the fibre service from the day after the Fibre Network Operator activates the service on Atomic.

WiFi Router Options

Do You Need A Wifi Router?*

We only supply high-quality WiFi routers. Please contact us if you want help choosing a WiFi system. We try our best to keep stock, but availability is not guaranteed.

Router Configuration

I understand that, if I am *using / going to use* my own WiFi router, Atomic is not responsible for configuring the device, or managing my WiFi, and that I can get guidance through Atomic's standard support channels.

Please review our Scope of Services help doc here - https://www.atomicaccess.co.za/docs/scope-of-services/.

Installation Information

Please note: We can only activate fibre in a live coverage area, or take an order for a line in an area that is planned or under construction.

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Installation Address*

Our licensed areas are the greater Cape Town area and the Winelands. We cannot provide services outside of those districts.

Type of Property*

Unit Number*

Building Name*

Map

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Coordinates

Billing Details

If you would like us to add different billing details on your invoice, please add them here, otherwise we will use the installation address on your invoice.

Want To Use Different Billing Details?

Use the service address on my invoice

Use a different billing details

Want to your business details, VAT number or P.O. number to be on your invoice? Please select "use different billing details" and add the details below.

Business Name

Billing Contact Person

Billing Email Address

Billing Contact Number

Please use 0xx format (not +27xx)

Billing Address*

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Billing Address Geocoder

VAT Number

Enter your South African VAT number. This is a 10-digit number that starts with a 4.

Purchase Order Number

If your company requires a Purchase Order (PO) number to be added to your invoices, please add the PO number here.

Additional Notes

Any other instructions or words of encouragement?

Perhaps you need a static IP address, or something else. Let us know.

Terms and Conditions

Our Terms and (Super) Fair Usage Policy is available here: https://www.atomicaccess.co.za/terms/

WiFi*

I understand that Atomic will do its best to help and give advice, but cannot guarantee Wi-Fi performance and/or Wi-Fi coverage within my property.

On-site support*

I understand on-site IT support is not included in the monthly Atomic service fee. The Fibre Network Operator will be responsible for on-site installation and repairs. More info on our terms page.

Ethernet testing*

I understand that in order for Atomic to test the quality of the fibre line I may need to plug a computer into the fibre ONT/CPE with an Ethernet cable.

Discount terms*

I understand that any discounts received on upfront fees (installations, migrations and reconnects), will incur a pro rata claw-back, if I cancel within the first 6 months for migrations/reconnects, and in the first 12 months for installations.

Frogfoot package change terms*

I understand that the Frogfoot package I order today will change from 1 February 2023

Terms and Conditions*

I agree to Atomic's terms & conditions.

Signature*

I agree to be bound by Atomic's terms if the service goes live.

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Entry Page

This field is for validation purposes and should be left unchanged.

Order Epic Openserve Fibre Internet 🚀

Your Contact Details For Service Agreement

Network Information

WiFi Router Options

Installation Information

Billing Details

Additional Notes

Terms and Conditions

About Atomic Access

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Order Epic Openserve Fibre Internet 🚀

Your Contact Details For Service Agreement

Network Information

WiFi Router Options

Installation Information

Billing Details

Additional Notes

Terms and Conditions

About Atomic Access

Fibre Resources

Fibre Pricing

Accounts

Legal

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