Octotel Fibre

Congrats on getting your Octotel fibre install date! We’ve put together this guide to make your installation process as smooth as possible.

This guide includes a lot of information, with some important things for you to do, and think about. We feel that you should rather have too much info than too little at this point. Please make sure to read the points at the end if you’re in a TL;DR mood!

Routers and settings:
You can also use your own router and configure it yourself – just make sure of is to set it to DHCP/Dynamic IP. We have most router settings on this page of our website: https://www.atomicaccess.co.za/docs/router-settings/.

If you ordered a router from Atomic, we’ll arrange to configure it and deliver it.

Power for hardware requirements:

  • One is for the ONT device that Octotel will install (Optical Network Terminal, equivalent to a fibre modem).
  • The other is for your WiFi router.

The Install:

In order to power the devices that are being installed, you need you to have 2 x 2 prong adapters in close proximity of each other (these devices are hard wired together).

Tips and tricks to make the installation go smoothly:

I’ve added some this to this email so you know what the installation should roughly look like:
Octotel Installation Equipment

  • First thing you need to think about is where you’d like your router to eventually go (within reason). Bear in mind that both the devices your FNO install and your router need to be within range of a plug. The technicians can help advise on this if you are unsure.
  • Be clear about where you want cables to run and where you want boxes to be attached to your walls. Explain how you want things to look and if you want to hide any parts of the installation. Be explicit, the cables and boxes are not going to be moving after they have been installed.
  • If you have a garden or you need cable running outside the technicians will need to run trunking pipes for the Fibre to run through. When the technicians run the pipe please check it looks nice before they attach it to your property.
  • Please note the install team is limited to using plastic trunking to cover the fibre line outside- lifting of paving and putting it back is not included. They are meant to be in and out in under 2 hours, so if you need special consideration for your installation this will need to be planned before hand and is not part of a regular installation scope.

How long it takes to actually get onto the internet:

  • You will probably not be online immediately after installation I’m afraid. This is because your line has to be “provisioned”. This could be a quick provisioning by your FNO remotely, or it could require technicians to go to your nearest manhole cover to work on your line. Your technicians should be able answer this during the install.
  • In most cases the Operator can make the line live within a day or two. It can be as quick as a couple of hours, but can take longer, so mentally prepare yourself.
  • You will get an automated email and SMS as soon as your line goes live so you are not left guessing.

Recap of key points:

  • Please ensure you are at home during the installation. An adult needs to be at home to instruct the installers and also sign for approval. It’s a bad idea to leave written notes and to get your domestic helper to instruct the installers and approve the installation.
  • You should be live 1-2 working days after the installation but up to 5 working days, but in very rare occasions or pre-live installations it might take a little longer.
  • You will need two 2-prong plug points.
  • Please also let us know your line signal so we can make a note of that.
  • The fibre equipment remains the property of Octotel, damage or loss will result in replacement costs. Please leave the fibre boxes and power supply if you move.
  • Billing starts once you are live and you will get your invoice via email at the end of your first month. Any partial month will be billed pro-rata from the day after you are activated.

We hope this helps make your installation process smoother and you’re better able to get the most out of your install. If you have more suggestions, tips or questions that might help other customers please let us know.