Octotel has given all ISPs notice that they are changing their fibre service offering from 1 March 2024, which affects the speeds and prices we can provide. They have announced price increases on all of their lines and some home services get a speed increase.

Details of the changes can be seen in the tables below.

Notable changes 🚀

• The entry-level Octotel plan (55/25Mbps) is still only available to new Octotel customers and not available for downgrade.
• Customers on the 25Mbps, 50Mbps, 100Mbps and 200Mbps will see an increase in speed with these. changes. Customers on the 400Mbps and 1Gbps will not get a speed increase.
• The 100Mbps plan will change to 150Mbps so please ensure your router has a Gigabit Ethernet port to enjoy full line speeds.
• Please remember new Fibre speeds will not change maximum WiFi speeds:
  • 2.4Ghz WiFi5 = up to 40Mbps
  • 5GHz WiFi5 = up to 260Mbps
  • 5GHz WiFi6 = up to 400Mbps

Changes To Octotel Home Fibre Services

Below is the change to Octotel’s entry-level home fibre line service

⚠️ Please note it’s not possible to downgrade to the 55/25Mbps Octotel service – this is only for customers who have never had an Octotel service before.

Changes To Business Line Services

Fibre to the Business services over Octotel have had a small price increase, the first in over 4.5 years, and the speeds have not changed. The newly announced 1Gbps FTTB service over Octotel has remained unchanged.

No Action Required 😴

No action is required from Atomic customers. Speed and price profiles will automatically be migrated unless a change request is made before the 24th of February 2024.

Want to change your line speed? ↕️

Please complete our Change Request form before 14h00 on the 24th of February 2024. You will need your Atomic service ID when completing this form. You can find this on your invoice, it starts with ‘AAA-’.

Thank you for your continued support.