🤓 How to Connect your Router

✅ If you ever need to unplug or move your router, please check your cabling matches this diagram.
✅ Make sure your router’s WAN port connects directly to your fibre box (ONT/CPE).
✅ Configure the WAN port to use DHCP / Dynamic IP (or PPPoE for Openserve).
✅ Never configure the WAN port as Static IP. Read more about the Static IP space we offer.
✅ If you get your cabling wrong, your line can become “bridged” and the MAC addresses of your home network devices will leak upstream. You don’t want devices like your TV and phone on the public internet as this is a security risk. You want these devices to be protected behind your router. If we detect your line is bridged we may need to interrupt your service until you correct your cabling.
✅ If you have a security camera system we can assist you with a Static IP address and information about how to port forward traffic via your router.