π§ What do the lights on your Frogfoot Fibre Box Mean?
If you’ve ever wondered what the lights on your Frogfoot Fibre Box mean, what is normal, and what indicates a fault, we’ve outlined everything below. This includes what the lights should be in normal operation, when there is a fault, and what to do.
πΈ Frogfoot | Indicator | Meaning | Action Steps |
---|---|---|---|
POWER | π’ | Green: ONT has power | No action required |
Off | Off: No power | Check your ONT is plugged in and getting mains/UPS power | |
BROADBAND | π’ | Green: Normal | No action required |
Flashing π’π΄ |
Flashing Green/Red: Not able to establish a stable connection | Re-seat the thin green fibre plug to the ONT to ensure it’s connected securely. If problems persist contact support. | |
Off | Off: Fibre Fault | Restart ONT, and check thin fibre cable is not kinked. If it stays off contact support. | |
SERVICE | π’ | Green: ISP Service is up | No action required |
Off | Off: No connection | Restart ONT, if it stays off, contact support to create a support ticket | |
ETHERNET | π’ | Green Blinking: Data flowing | No action required |
Off | Off: No data connection | Check network cable between ONT and WiFi router is clicked in and the WiFi router is powered on. |