ℹ️ This doc is for is for the Dec 2023-Jan 2024 season

Each year during the South African Summary holiday period, which is December and January, things work a little differently and there are various Freeze Periods you should be aware of.

Below is an overview of the various notable freeze periods over the December 2023 – January 2024 holiday period, and how Atomic and each of the Fibre Network Operators we work with, might differ over during the Freeze Period.

TL;DR

• Please allow a little more time than usual for support. We will be here to help as much as we can, but please understand there are limitations during the freeze period imposed by 3rd parties not being available
• No new trenching or new-fibre builds will happen from around the 15th of December to around the 15th of January
• Please remember to refresh your memory on our Support Channels, Contact Hours, and Do This First if you have a fibre problem.

Atomic

Support: Normal support hours – please review our Support Page and Contact Page for contact methods and availability
Network freeze: No planned maintenance/upgrades from 15 Dec 2023 to 15 Jan 2024
Ops/Onboarding: We’ll do our best to assist with queries, orders, activations and WiFi router deliveries however – but things will take a little longer than usual given 3rd parties not operating

Octotel

Support: Normal support hours
New Installations: No new installations from 23-27th Dec 2023

Frogfoot

Support: Normal support hours but with reduced capacity from 15 Dec 2023 – 15 Jan 2024
Network freeze: No planned maintenance/upgrades from 15 Dec 2023 to 15 Jan 2024
New Installations: Limited activities from 15 Dec 2023 – 15 Jan 2024

Vumatel

Support: Normal support hours but with skeleton staff throughout the holiday season. Maintenance teams will also not be readily available to attend to end-users on major public holidays unless by special arrangement.
Network freeze: No planned maintenance/upgrades from 9 Dec 2023 to 7 Jan 2024
New Installations: No new installations from 23 Dec 2023 – 2 Jan 2024

Openserve

Network freeze: No planned maintenance/upgrades from 21 Dec 2023 to and including 7 Jan 2024